What is a chatbot?
Interested to know more about bots? Check out our chatbot cheat sheet about how they work and most common use cases.
Our capabilities
The brands, teams and people we work with all have one thing in common:
They put their customers at the heart of what they do and the decision they make. Whether you come to us for strategy, design, technical delivery or data - or all 4! - we’ll share your customer-centered ethos.
01
Research & Strategy
Our research & strategy team works towards marrying both your business goals and customer needs. They go deep into understanding your sector, identifying market trends and unlocking opportunities that elevate your customer's journey and experience.
Activities include:
- Ethnographic study
- Usability testing
- Heuristic analysis
- Stakeholder interviews/workshops
- Sector and competitor analysis
- Customer journey mapping
02
Digital Product & Service Design
From apps and chatbots to full-blown digital transformation projects, our design process sees us create, test and iterate. We focus on user experience and user interface to deliver products that meet customer expectations and client objectives.
Activities include:
- UX Prototyping & testing
- Service blueprints
- Digital first branding
- UI & Interaction design
- Design systems
03
Technical Delivery
Technical delivery is at the heart of our business. We pride ourselves on designing and delivering efficient, robust and scalable applications. All of which are underpinned by our ISO27001 certification, which guarantees secure and reliable products.
Activities include:
- Open-source and enterprise CMS, CRM and DAM solutions
- Large-scale custom-built portal and commerce systems
- Responsive, progressive and accessible client-side applications
- Use of innovative technologies like AR, Bots, Voice, AI and ML
- API Development and Integrations with third-party, legacy and proprietary systems
- Highly available cloud-hosted web, serverless and containerised applications
04
Data Intelligence & Optimisation
It's one thing to collect data, it's another to make sense of it. Numbers tell stories if you know what to look for and can connect the dots. Our data analysts and optimisation team use a range of tools to provide insights and recommendations that should impact your bottom line.
Activities include:
- Customer segmentation
- Transactional data modelling
- Web analytics & insight
- Optimisation & A/B testing
