Ideas
This space is about the things we love, the innovations that get us excited, and the stories we think are worth sharing.
Real-Time Information: Information is King
There was once a time when brands could easily find new ways to stand out.
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2019-01-21
Digital customer service: A smarter way to serve
Great customer service used to require employees, which are expensive. No wonder it only kicked in when things went wrong.
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2019-01-08
Introducing our new thought series: Great Expectations.
A space where we explore customers ever loftier expectations for easier, faster and more engaging digital experiences. First up: My top 5 Trends to Watch in 2019
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